FAQ's
Welcome to the Mowlera FAQ page! Here you’ll find answers to common questions about our products, shipping, orders, and returns.
Ordering & Products
1. What types of products do you sell?
We specialize in high-quality garden tools, lawn equipment, sheds, and hardware essentials such as nails, screws, and DIY materials for home improvement projects.
2. Are your products durable and high quality?
Yes! All Mowlera products are carefully selected from trusted manufacturers to ensure durability, precision, and long-lasting performance.
3. How can I know if a product is suitable for my needs?
Each product page includes detailed specifications, dimensions, materials, and usage instructions to help you make an informed decision.
4. Do you provide assembly instructions for garden sheds or equipment?
Yes! Most products, including garden sheds and lawn equipment, come with easy-to-follow assembly instructions. You can also contact our support team for additional guidance.
5. Are your hardware items compatible with standard tools?
Yes, all our hardware products, including nails, screws, and fasteners, are compatible with commonly used tools and DIY equipment.
Shipping & Delivery
6. Do you ship across the United States?
Yes! We offer standard shipping across all U.S. states.
7. How long does delivery take?
- Handling Time: 1–2 business days
- Transit Time: 5–7 business days
- Total Delivery: Typically 6–9 business days from order placement
8. Do you charge for shipping?
No! Mowlera offers free standard shipping on all orders.
9. Can I track my order?
Yes! After your order ships, you will receive a confirmation email with a tracking number. Tracking details may take 24–48 hours to update.
10. What happens if my package is lost or stolen?
Mowlera is not responsible for packages marked as delivered by the carrier but reported lost or stolen. Contact our support team, and we’ll help you resolve the issue.
Returns & Refunds
11. Can I return a product?
Yes! Returns are accepted within 30 days of receiving your order, as long as the items are unused, undamaged, and in their original packaging.
12. How do I request a return or exchange?
Contact us at support@mowlera.shop and our team will guide you step by step through the return or exchange process.
13. Are there any restocking fees?
No! We do not charge restocking fees. Returns and exchanges are completely hassle-free.
14. How long does it take to receive a refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 7 business days.
15. Can I cancel an order?
Yes! Orders can be canceled for a full refund as long as they haven’t shipped yet.
Product Care & Support
16. How should I maintain my garden tools and hardware?
We recommend keeping tools clean and dry, storing them in a safe place, and following any specific instructions provided for each product.
17. What should I do if a product arrives damaged or defective?
Contact our support team immediately at support@mowlera.shop.We’ll assist you with a replacement or refund quickly.
18. Can I contact Mowlera for product recommendations?
Absolutely! Our support team is happy to answer any questions and help you choose the right tools and equipment for your project.
Additional Questions
19. Do you offer bulk or wholesale orders?
Please contact us at support@mowlera.shop to discuss bulk or commercial orders.
20. Where is Mowlera located?
We operate in the United States and ship all orders from our U.S.-based warehouse.
21. Do you offer warranties on products?
Some products come with manufacturer warranties. Details are included on individual product pages.
For More Information:
Trade Name: Mowlera
Support: 24/7(Website Chat)
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (442) 274-5585
Business Mail: support@mowlera.shop
Business Address: 1505 S Willow Ave, Rialto, California 92376, United States